Product Condition Name
Definitions of the categories we classify product conditions by:
New
Brand New: The product is factory-sealed and unopened, with all documents and accessories included in the packaging. ThinkVine provides a one-year warranty service.
Surplus
Over 2 Years Old: The product is factory-sealed and unopened, with all documents and accessories included in the packaging. ThinkVine provides a one-year warranty service.
U or R
Used or Refurbished: The product may have secondary packaging. ThinkVine provides a six-month warranty service.
Shopping Guide
In our online store, you can easily shop for industrial automation products from multiple internationally renowned brands. To help you enjoy more attractive prices and offers, we recommend that you contact us directly to inquire about the latest promotions. Even if you choose to place an order directly through the shopping cart, we will apply the discounted price by default and promptly send you a proforma invoice, clearly stating the updated product prices and estimated delivery times.
If some products are temporarily out of stock, don’t worry. We will immediately place an order with the manufacturer to restock. The specific delivery time will depend on the manufacturer’s inventory or production cycle, and we will continuously follow up and provide you with timely progress updates.
After adding products to the cart, the system will automatically display a cart summary window for you to review the selected items. In this window, you can choose to continue shopping, submit your order, or close the window and browse other products.
Payment Instructions
To ensure the smooth completion of your transaction, we offer several convenient payment methods. Please choose the one that best suits your needs:
1. Bank Transfer
You can choose to pay via bank transfer. After confirming your order and receiving our quotation, please transfer the payment to the bank account we specify. The account details will be provided via email or the order confirmation page. Bank transfers typically take 1-3 business days to process, so please ensure that you provide the correct bank account information when making the payment.
2. Credit or Debit Card Payment
We accept payments through major credit and debit cards, including Visa, MasterCard, and American Express. You can select the credit card payment option during checkout and follow the prompts to complete the transaction. Credit card payments are convenient and typically processed immediately after confirmation.
3. PayPal
We also offer PayPal as a payment option. If you choose to pay via PayPal, simply select this option at checkout and log in to your PayPal account to complete the payment. PayPal payments are secure, support multi-currency transactions, and your order will be processed as soon as payment is confirmed.
4. Alipay
To accommodate our customers in China, we support payments through Alipay. During checkout, select the Alipay payment option, and the system will generate a QR code or link for you to use Alipay to complete the payment. Once the payment is confirmed, we will proceed with processing your order.
5. WeChat Pay
We also offer WeChat Pay, available for customers in China and some other regions. You can select WeChat Pay at checkout, scan the QR code, or complete the payment directly through WeChat. Once the payment is confirmed, we will promptly process your order.
These payment methods ensure that you can choose the most convenient option based on your needs. If you have any questions about payment or need further assistance, feel free to contact our customer service team at any time.
Our Shipping
Once we receive your order and payment, we typically require about 3 working days to complete packaging and shipment preparation. Our customer service team will confirm the exact timing with you. We select the most suitable shipping method based on your region and will provide tracking information once the package is dispatched, allowing you to monitor its delivery status in real time.
Shipping Options
We primarily ship via internationally recognized carriers such as DHL and UPS to ensure fast global delivery.
Estimated delivery times (after dispatch) are as follows:
Asia: Approximately 3–5 working days
Europe / North America: Approximately 5–7 working days
South America / Africa / Other Regions: Approximately 7–10 working days
Please note:
The above delivery times refer to transit time after the order is dispatched and do not include order processing and packing time.
Actual delivery times may vary due to holidays, weather conditions, customs clearance efficiency, and other unforeseen factors.
A tracking number will be provided once your package is shipped so you can track the parcel in real time.
Shipping Costs
Shipping fees will be clearly listed in your official quotation. The cost structure is as follows:
| Item | Included | Notes |
|---|---|---|
| Shipping cost | ✅ | Included in the quoted price |
| Packaging cost (e.g., cartons) | ✅ | Included in the shipping fee |
| Remote area surcharge | ❌ | Additional charges apply for remote delivery zones (per carrier policy) |
| Shipping insurance | ❌ | Not included by default; available upon request with a separate quote |
Taxes & Duties
Our default shipping model is close to DDU (Delivered Duty Unpaid). Tax and customs policies are as follows:
| Item | Included | Notes |
|---|---|---|
| Export customs declaration (China) | ✅ | We handle all export customs procedures on the sender’s side |
| Import duties / VAT / customs fees | ❌ | The buyer is responsible for these in the destination country |
| Import customs clearance services | ❌ | If additional documents or clearance fees are required, the buyer must cooperate with the local customs authority |
If you have specific logistics requirements (such as using a preferred carrier, sea freight, or air freight), please contact us before placing your order.
Tip: If you require shipping insurance, please inform us at the time of ordering. We can provide a separate quote based on the value of your goods.
Tip: If you would prefer DDP (Delivered Duty Paid) service, please notify us before placing your order. We may be able to offer customized solutions and pricing for select countries.
By understanding our shipping policies, you can better plan your order and delivery expectations. We are always here to support you throughout the entire logistics process.
After-Sales Policy
At ThinkVine, we are committed to ensuring customer satisfaction with every order. Both individual and business customers may return products under the following conditions and timeframes:
Return Categories
We accept product returns under three specific categories:
Returns for Product Malfunction Within Warranty Period
Coverage:
New and Surplus products: 12-month warranty
Used (U) and Refurbished (R) products: 6-month warranty
Conditions:
The return request must be submitted within the valid warranty period.
Return shipping costs will be covered by ThinkVine.
Process: Products will be inspected upon return. Replacements or repairs will be provided accordingly.
14-Day No-Reason Return
Coverage:
Applies to all products if the return request is made within 14 calendar days from the date of delivery.
Conditions:
Items must be unused, in original packaging, and in resalable condition.
Return shipping costs will be borne by the customer.
Returns for Damaged or Defective Appearance
Coverage:
If the product arrives with visible physical damage or defect, a return request must be submitted within 5 days of delivery.
Conditions:
The issue must be reported promptly and documented with photos.
After verification by ThinkVine, the return will be accepted and shipping costs will be covered by ThinkVine.
How to Request a Return
To initiate a return, please send a request by email to:
📧 [email protected]
Please include the following information in your email:
Order number
Product model/part number
Reason for return
Supporting photos (if applicable)
Preferred resolution (replacement, refund, etc.)